A 99.9% Server Uptime
Our hosting platform is based on a dependable, premium–quality hardware configuration and a heavily customized version of Linux. That is why, no matter what your website is, or how many visitors you’ve got, or even if there’s a DDoS attack, our physical machines will remain up and your web sites will remain accessible online.
All hosting packages come with a 99.9% server uptime guarantee. And no matter which datacenter you choose, our guarantee remains the same.
A 99.9% Network Uptime
If you’d like to offer a top–notch web hosting service, you can rarely lean on the default network configuration in a datacenter. We’ve built our very own custom internal network in an effort to ensure a superluminal connection speed with the rest of the world.
And thanks to this, regardless of which datacenter facilities you pick: our US datacenter, our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter or our AU datacenter, you will take advantage of an assured 99.9% network uptime. And this guarantee applies to all web hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
Like with every other service, if it’s your hard–earned cash at risk, you can’t feel truly secure. Because of this, with each of our cloud hosting packages our company offers a 30–day money–back guarantee. In the event that you don’t feel happy with our web hosting service or if you wish to use a more robust web hosting solution, such as a VPS servers or a Linux dedicated servers – you will receive a full refund, with no secret fees or reimbursement taxes.
24/7 Technical Support
We have attentively handpicked each single member of our 24x7 support staff to make sure that we can offer you the best customer support service that you can get. Each of our customer service technicians has several years of experience dealing with web hosting accounts behind his back, so they know what they are doing. And they’re available 24–7–365 – you will be able to call them at any time and they will respond to you as fast as possible.
Their average ticket response time is well under 20 minutes, whilst with other web hosting firms you are forced to wait around for days. Besides, we offer a 1–hour response time guarantee. Irrespective of what happens, your questions will be answered in under 60 minutes.