Technical Support Channels
A One–Hour Ticket Response Time Guarantee
We provide a one–hour response time guarantee for any support ticket or email that you send to our customer support team. We will speedily answer all common questions and forward the matter to our server administrators if further assistance is required. If you make use of our Managed Services package, we’ll complete any of the included server administration tasks at a time that has been agreed upon earlier.
A Top–Notch Help Desk Support Service
Should you require any help using our Hosting Control Panel or with any of the apps that we’ve preinstalled on the dedicated hosting server for you, you can touch base with our technical support team at any moment through the ticketing system. What’s more, in case you need assistance administering your server, you can order the Managed Services package, which includes OS updates on a weekly basis, problem troubleshooting and software installation procedures, server monitoring and restarting services, data backup hard drive storage space, etc.
An Intuitive Help Area
We have equipped our Hosting Control Panel with a comprehensive knowledgebase, which features in–depth explanations of all its features and functions. Moreover, we have made detailed video tutorials that will further disclose to you how to perform a particular operation or solve a common issue. All the educational articles and the video tutorials are easily reachable from each Hosting Control Panel section through the Help and Videos buttons situated in the top right corner.