Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Giving great quality support in a timely manner is our high priority, so we support each hosting plan with a 1–hour ticket reaction guarantee. At the time you supply a ticket or drop an email, our client tech support crew will try their best to offer the most adequate solution to your situation and to offer you guidance in a timely fashion.

  • Top quality support service

  • A Top–quality Support Service

  • Our help and support service is provided by a crew of skilled professionals who are prepared to answer to your question immediately. You can easily contact the support staff by starting a tech support ticket from your Hosting Control Panel or by submitting us an email. On working days, you may as well contact us on the phone or make use of the online chatting service.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Control Panel gives an extensive know–how base which is integrated into all sections. In each area, you’ll find a Help control key that will load for you a list of step–by–step online classes on how to utilize a certain function or accomplish a certain action. Moreover, we have made educational training videos so as to get a better idea of the Control Panel’s interface.