Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • The Help section built into our Hosting Control Panel features a collection of help articles and frequently asked questions. Aimed towards fixing any common issue that you could have, they are written by our support team of expert techs.

  • Top quality support service

  • Educational Videos

  • We have compiled a selection of instructional video tutorials that visually show how you can solve a common problem associated with your hosting account. You can find the educational video clips in the Help Center.

  • Intuitive help center

  • A 1–Hour Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 technical support service and include a 1–hour ticket response guarantee. Our trained techs will be available to you 24 hours a day and will settle any issue that you might have within maximum 1 hour after the client support ticket submission. In most cases, an answer will be provided to you in less than twenty minutes.