1 hour ticket response
Timeliness is our main objective and that’s why we have a team of seasoned customer support engineers who are prepared to offer a prompt response to any question that you could have. Simply open your client support ticket from the Hosting Control Panel and we’ll respond back to you within 1 hour at the latest. Actually, we work hard and aim for a twenty–minute helpdesk ticket response time.
A Top–Class Client Care Service
Our client support team members have huge experience in the hosting market and are knowledgeable enough to supply a fast answer to your problem. If, however, the situation at hand is not within the competence of a customer service technician, the technical support ticket will be forwarded to a programmer or administrator for further assistance.
An Easy–to–Browse Help Section
To help you find a quick hint on how to use a given feature, we have implemented a really user–friendly Help section in your Hosting Control Panel. You can search through a large collection of web hosting account management articles and website administration articles, take a gaze at the F.A.Q. database or check our step–by–step video tutorials.