Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Resolution Guarantee

  • Each ticket you post to the client support team will be attended to within about one hour. The normal queries will be answered asap. Nevertheless, if the help request you have posted requires the help of an experienced admin technician, we’ll forward the ticket to him and will notify you about the hold–off.

  • Top quality support service

  • Expert Technical Assist Service

  • We are on line for you 24/7/365 to offer information and customer support and also to assist you with any trouble that you may come across whilst working with your virtual server. We can easily support all installed in advance software packages, including your Operating System, server administration panel (dependent upon the VPS type) and the Hosting Control Panel made 100% by our company.

  • Intuitive help center

  • An Educational Help Section

  • Each section of the Hosting Control Panel that comes at no cost with your VPS has an internal collection of articles. You will find a variety of descriptive how to content articles and a choice of step–by–step video tutorials that present all the important web site management duties. You can easy–access them by pressing the Help or Video control keys in the right side of each Control Panel section.