Being able to contact your hosting provider if you have any questions or encounter any issues is really important and how fast they'll reply and take action could be essential, particularly if your website is business-oriented, as longer downtime can often mean losing prospective customers. The support options are, in addition a way to recognize genuine providers from resellers. The second usually respond just to e-mails or support tickets and you will need to wait for a whole day or more so as to receive a response. When your trouble involves a few responses, you'll end up losing several days in order to have a basic problem fixed. Using a legitimate and reliable web hosting company, you should be in a position to get in touch with the support at any moment and get an instant response no matter what the problem or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Hosting
We offer 24/7 customer, billing and technical support for all of our hosting. Even if you aren't our customer yet and you have questions, we can help you in a timely manner and provide you with the necessary info, so as to give you the choice to make the very best decision when you buy your new web hosting account. We're available at any moment, including holidays and weekends, and we provide multiple means of communication to contact us - live chat, phone, e-mail messages and support tickets. To make things easier for you, we have a couple of telephone numbers internationally, so you can call the one which is closer to you. The maximum response time for the e-mail messages and your tickets is 1 hour. The actual response time is no more than 15-20 minutes, which means that you can forget all about waiting for days to receive support for any kind of task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
You will be able to try out our support services even before you purchase a semi-dedicated server account from our company since we have phone and live chat support for billing, pre-sales and common questions. Our agents can help you choose the most suitable plan or supply you with info about our servers, in order to verify whether the system requirements for your sites are met. In case you're an existing customer, you will also be able to get in touch with us through email or through our ticketing system, which can be accessed from the Hepsia website hosting Control Panel. We warrant that any time you employ any of these two methods of communication, you'll get an answer within less than an hour and that’s 24/7, which includes weekends and public holidays. If you have used the web hosting services of other companies, even large ones, you are able to compare the reply time since it often takes an entire day for them to take care of a support ticket.
24/7 Customer Support in VPS Servers
If you buy a VPS server through us, you will be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, we now have several local phone numbers in the United States, the UK and Australia plus a live chat service. When you're an existing customer and you need help with some technical issue which requires additional time to investigate or resolve, you're able to open a support ticket through your billing account or you can send an e-mail and we will take care of the problem and send you an answer within one hour. The reply time is warranted 24/7, which includes holidays and weekends, yet for most problems it takes no more than half an hour to receive support. Our support service covers the VPS and all the pre-installed software it includes, so in case you'd like to have help with third-party apps, you will be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
All of the dedicated server plans that we supply come with 24/7 support via different methods of communication and with a 1-hour max reply time warranty. In case you want to find out more about the packages or you have some billing or general questions, you're able to call one of the local numbers that we have worldwide or you could use our live chat support and talk with a live agent. For solely tech matters which need assistance from a tech support person or an administrator, you are able to open a ticket from your billing Control Panel or you could send an email, as these channels are more appropriate to keep track of a given matter. The reply time for them rarely surpasses 30 mins, so you can forget all about waiting for a whole day so as to receive assistance. The support service is available for all of the server-related matters, which includes the pre-installed software. In the event that you want assistance for third-party apps, you may consider obtaining the Managed Services upgrade that we supply for all of the plans.