There are different ways to get in touch with the hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you select is a ticketing system. This is the easiest method of communication for many reasons. In case no help desk support team representative is available at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will invariably be received. You can also copy/paste large pieces of info without needing to worry about typing errors, and if a particular problem needs more time to be sorted out or a number of replies have to be exchanged, all the info will be in one and the same place, so either party can always see the comments supplied by the other one. The negative side of using tickets to get in touch with your hosting company is that they’re often separate from the web hosting platform, which goes to say that if you need to provide info or to follow instructions, you’ll have to use at least two separate admin dashboards and this number can rise if you want to manage a number of domains. Moreover, many web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting for an answer.
Integrated Ticketing System in Hosting
In contrast with what you may find with many other web hosting companies, the trouble ticket system that we use with our hosting is an essential part of the Hepsia Control Panel, which comes with all accounts. You will not have to memorize several sign-on names and passwords, since you’ll be able to manage both your tickets and the web hosting account itself from one single location. So, if you’ve got an inquiry or chance upon a predicament, you can touch base with our technical support team representatives immediately. Our ticketing system includes an intelligent search mechanism. This means that even in case you have sent lots of tickets over the years, you will be able to track down the one that you need with no effort. On top of that, you can check knowledge base instructions for solving commonly met obstacles.
Integrated Ticketing System in Semi-dedicated Servers
If you have opened a semi-dedicated server account with our company and you’d like to touch base with our tech support engineers, you’ll be able to post a ticket directly from your Hepsia Control Panel instead of using a completely different support platform like you’ll need to do with the majority of web hosting providers on the marketplace. Our integrated ticketing system will enable you to post a new ticket without efforts and to go through older tickets using a clever search filter. Besides, you’ll be able to read the applicable knowledge base articles that our system will present to you based on the problem category that you pick for your new ticket. You can carry out all the abovementioned operations without logging out of your Control Panel at any time, which means that if you confront any problem or have a question, you can touch base with our technicians and fix the specific problem within the hour using one single support platform.