There are different ways to get in touch with the hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you select is a ticketing system. This is the easiest method of communication for many reasons. In case no help desk support team representative is available at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will invariably be received. You can also copy/paste large pieces of info without needing to worry about typing errors, and if a particular problem needs more time to be sorted out or a number of replies have to be exchanged, all the info will be in one and the same place, so either party can always see the comments supplied by the other one. The negative side of using tickets to get in touch with your hosting company is that they’re often separate from the web hosting platform, which goes to say that if you need to provide info or to follow instructions, you’ll have to use at least two separate admin dashboards and this number can rise if you want to manage a number of domains. Moreover, many web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting for an answer.