A live chat is a real-time method of communication between a web hosting supplier's support crew and its clients. It's a very efficient way to receive some info about the hosting services or get some issue resolved since you are speaking with a live agent. The benefits of using a live chat service instead of calling or opening a support ticket are the low possibility of mistakes any time you exchange information like usernames or domain names, the faster response time as the communication is live as well as the fact that you do not have to stay on the chat constantly - you're able to do something different while the representative examines the issue involved. What's more, you can connect with a live chat room from any computer that is connected to the Internet, avoiding the telephone costs that you will need to pay when you're calling to another country.
Live Chat Support in Hosting
As we acknowledge the fact that numerous situations are easily resolved if you talk with a live person, we provide a live chat service for all our potential and current clients. The chat is available every day and our support representatives will help you with a number of questions and situations. In case you aren't our client yet, you'll be able to learn more about our hosting packages and the hosting platform in general in order to make sure that your web sites will operate properly on our servers. If you already have an account and you have some questions or you encounter any kind of problems with any of our services, you can get in touch with us through the live chat and we can provide you with the needed details or help you troubleshoot the problem. You will need to open a trouble ticket for certain problems which need longer time or the assistance of a sysadmin, but for a lot of basic problems you will get help on the spot.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we offer is online every day, even on weekends and holidays. It's the best way to learn more information about our Linux semi-dedicated hosting service in case you do not have an account yet or to have some issue resolved if you're a client and our customer support agents will help you instantly regardless of the time of the day you join the chat. If you wonder which package is more appropriate for your websites, if you need advice whether you should order a certain upgrade and how to order it or when you've got problems setting up an e-mail account on your computer, you will be able to get in touch with us and we'll supply you with the required info as soon as possible. Our live chat is online even after our telephone lines go off for the day, so when you have an account here, you can be certain that you will always benefit from prompt help with any question or problem that shows up.